If you received an unexpectedly high charge, here are some reasons why it may have happened:
Renewal charge
If your renewal charge is higher than what you initially paid, it may be due to the fact that you received a special discounted price. Once the discounted pricing expires, the annual renewal is charged at the regular full price.
Initial Purchase
Additional Products
If you were charged more than expected during your initial purchase, you may have selected additional products at checkout. We recommend reviewing your order details to confirm which items were included.
Click here to open our purchase finder portal and find your order.
Subscription Term
If you purchased a subscription and received a higher charge than expected, it may be because the subscription is billed annually rather than monthly. In some cases, the price is shown as a monthly equivalent (for example, $3 per month), but the plan is charged as an annual payment (for example, $36 for a 12-month subscription).
We recommend reviewing the billing cycle and total amount displayed at checkout to confirm how and when you will be charged before completing your purchase.